Defining Personalized Care - Elevating Our Culture of Service for Clinicians

This course is hosted on VUMC's Learning Exchange. To begin the course, log in at https://learningexchange.vumc.org and search for Defining Personalized Care

Once you have completed the content you will receive a 5 digit text code to claim your credit.

This course was reviewed and renewed in September 2022, no changes to content were made.

1. Describe principles and expected behaviors in the Credo and Patient and Family Promise
2. Articulate the commitment of VUMC to provide exceptional service based on the Credo and Patient and Family Promise to both patients and their families as well as colleagues
3. Discuss approaches to following the principles and behaviors in the Credo and Patient and Family Promise in all interactions with both patients and their families as well as colleagues
4. Regularly monitor patient satisfaction surveys as part of a continuous quality improvement strategy to identify opportunities for improvement in following the principles and expected behaviors in the Credo and Patient and Family Promise